Our wine club is an exclusive group of Living Roots enthusiasts who receive mixed packs of six bottles twice a year, carefully selected by our winemaker, Sebastian, and the Living Roots team.
The cost to join is $150 per shipment, or $300 per year [excluding tax and shipping, if applicable]. You may choose to pick up your club packs or to receive them via FedEx.
Our wine club is currently only available within New York State, California, Illinois, and Massachusetts.
Your benefits as a Living Roots wine club member begin the day you sign up, and include:
- 15% off tasting room and online purchases [includes tastings, wine by the glass and bottle, nibbles, and merchandise; excludes gift cards and events]
- Access to member only events
- Access to pre-release and museum wines
- Welcome gift with your first club pack
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Terms and Conditions
- Enrollment in our Wine Club is a one-year commitment. You will receive two shipments with six bottles in each. The membership will continue thereafter until such time that either party notifies the other in writing of termination.
- At the time of membership initiation, members may designate to pick up club packs at the winery when released or receive them via shipping at an additional fee.
- Members are expected to communicate all updates and changes to their account prior to club shipment dates including credit card numbers, shipping addresses, telephone numbers, and email addresses. Communications should be sent to our Wine Club Manager at wineclub@livingrootswine.com.
- Members will be billed $150.00 each release [total of $300.00 per year] plus tax and shipping, if applicable, to their credit card on file on the scheduled date of their automatic club release.
- We will send a courtesy reminder email – approximately 1-5 days prior to your next club release– to the email address we have on file. Once the order is placed and a credit card is charged, you will receive an email receipt for your records. Please be sure to add wineclub@livingrootswine.com to your address book and mark emails as “Not Spam."
- The wines in our club shipments are personally selected by Sebastian Hardy, our winemaker and co-owner, and the Living Roots team.
- Substitutions or hand-selecting of club shipments are not permitted at this time.
- Members may purchase additional wines with their club discount at their convenience.
- Membership in Living Roots Wine & Co. Wine Club is available to members who are 21 years and older, residents of the United States and who have not been suspended or removed by Living Roots Wine & Co. If you select to have your club packs shipped, please note that only certain states are eligible. You agree to use the Wine Club services for personal use and not for commercial purposes. Members may not have more than one active membership account. Members are prohibited from selling, trading or otherwise transferring a membership account to anyone else. We are not liable for any damages or losses caused by someone using your account without your permission. However, if Living Roots Wine & Co suffers any damage due to the unauthorized use of your account, you may be liable. By using the Wine Club services, you represent that you qualify to use the services.
- Living Roots Wine & Co. Wine Club is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Wine Club services which Living Roots Wine & Co. provides may change from time to time without prior notice to you.
- You acknowledge and agree that Living Roots Wine & Co. Wine Club may stop (permanently or temporarily) providing any or all of its Wine Club services (or any features within the services) to you or to users generally at Living Roots Wine & Co.’s sole discretion, without prior notice to you.
Pick Up Customers
- All alcohol must be picked up by someone 21 years of age or older. To receive your club pack, you may be asked to present a valid license. If you’ve arranged for someone pick up a club pack on your behalf, the Wine Club Manager must be notified 24 hours before picking up.
- Club members will receive electronic reminders to pick up their club packs. Club packs are to be picked up within 30 days of club release dates unless an extended hold is requested and confirmed in order to ensure availability of wine selections.
- To extend your hold date, please contact our Wine Club Manager at wineclub@livingrootswine.com.
- In the event that club shipments are not picked up by the final date indicated on your electronic notification without request for pack to be put on hold, Living Roots will attempt to contact you for pickup, but if unable reserve the right to send to your shipping address on file and shipping charges will be billed to your credit card.
- Pick Up members are responsible for updating their shipping address on file and paying all shipping expenses incurred.
Shipping Customers
- All alcohol deliveries must be signed for by someone 21 years of age or older. Business addresses are recommended.
- Club members are expected to communicate any address shipping changes or special requests for shipment date changes in writing prior to all club shipments. Communications should be sent to our Wine Club Manager at wineclub@livingrootswine.com.
- Members are financially responsible for all failed delivery attempts (signature requirement or incorrect address) unless the carrier is liable due to negligence. If your order is undeliverable and is returned to us, we will process the return and refund your card, minus any incurred shipping charges, and charge a $15 return shipping fee. If the order is part of your minimum purchase requirements for club membership, your card may still be charged a fee.
- You will receive a tracking number for all wine shipments as well as the expected delivery date. Shipment times will depend on your location.
- All carriers will attempt two deliveries before returning the shipment to the winery.
- All shipments are currently shipped through FedEx.
- Our goal is to minimize your shipping cost. We charge you the actual shipping cost that we incur from our shipper, which will vary due to the customer location.
- Shipping is available Monday through Friday.
Schedule of Club Pack Release
- Members who join between pack releases will receive the latest club pack up to 3 months after the release, on the 15th of the nearest month. For the next 3 months leading up to the next shipment, newly joined members can choose to get the latest shipment or wait for the next one. i.e. after a May 15th release, a new member who joins in early June will get the May 15th club pack, released on June 15th. Their next shipment will be in line with our regular wine club shipment schedule, released on November 15th. If a new member joins in early September, they can choose to get the May 15th club pack upon joining, released on September 15th, in addition to their next shipment in line with our regular wine club schedule on November 15th, or they can wait until November 15th for their first release.
- If a new member receives a shipment after the original release date, the selections will be subject to availability.
- Member benefits begin immediately upon signing up for the Wine Club regardless of when their first shipment will be, and discounts can be applied to purchases made that day.
Damaged Wine
- If any of your wines are damaged during shipping (for example, leakage) please contact our Wine Club Manager at wineclub@livingrootswine.com within 15 days for a replacement. We ask that you open and inspect all wine deliveries in a timely manner, as we do sell out of our wines and can’t guarantee an exact replacement.
- If any of your wines are faulty (for example, corked), please contact our Wine Club Manager at wineclub@livingrootswine.com for replacement. We ask that you contact us in a timely manner, as we do sell out of our wines and can’t guarantee an exact replacement.
Termination of Club Membership
- If a member misses a club shipment /pick up due to a declined card, all club benefits will be temporarily suspended until the member updates their card on file and receive the current club shipment.
- If a club member consistently misses club shipments/pickups, club membership benefits may be revoked by management and/or membership inactivated.
- All requests to suspend or a club shipment are to be made in writing to our Wine Club Manager at wineclub@livingrootswine.com; the member will receive a return email approval as confirmation. If approved, the member will retain full club benefits during this time.
- Cancellations/Suspensions must be made in writing (email) to our Wine Club Manager at wineclub@livingrootswine.com after fulfilling your club shipment agreement. Upon approval, you will receive a confirmation email.
Early Inactivation
- If a club member requests to inactivate before receiving the minimum number of club shipments, a $50 early cancel fee can be charged as well as the balance of all discounts received as a benefit of club membership.
EXCLUSION OF WARRANTIES
NOTHING IN THESE TERMS, SHALL EXCLUDE OR LIMIT LIVING ROOTS WINE & CO’S WINE CLUB’S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED "AS IS" AND “AS AVAILABLE.”
IN PARTICULAR, Living Roots WINE & CO’s Wine Club, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT:
(A) YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS,
(B) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR.
ANY PRODUCTS OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM YOUR USE OF THE SERVICES AND PRODUCTS.
Living Roots WINE & CO. Wine Club FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
SUBJECT TO OVERALL PROVISION IN THE PARAGRAPH ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT Living Roots WINE & CO Wine Club, ITS SUBSIDIARIES, AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR:
(A) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.
(B) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:
(I) ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY CONTENT;
(II) ANY CHANGES WHICH Living Roots WINE & CO. Wine Club MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);
(III) YOUR FAILURE TO PROVIDE Living Roots WINE & CO. Wine Club WITH ACCURATE ACCOUNT INFORMATION;
(IV) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL;
THE LIMITATIONS ON Living Roots WINE & CO. Wine Club’S LIABILITY TO YOU ABOVE SHALL APPLY WHETHER OR NOT Living Roots WINE & CO. Wine Club HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
It is Living Roots Wine & Co Wine Club’s policy to respond to notices of alleged copyright infringement that comply with the applicable international intellectual property law (including, in the United States, the Digital Millennium Copyright Act) and to terminating the accounts of repeat infringers.
By submitting, posting or displaying any content on or through Living Roots Wine & Co. website or social media, you give Living Roots Wine & Co. Wine Club a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to reproduce modify, translate, publish, publicly perform, publicly display and distribute any content which you submit, post or display on or through. Living Roots Wine & Co. Wine Club reserves the right at any time to remove any content generated, submitted, posted or displayed by you. You confirm and warrant to Living Roots Wine & Co. Wine Club that you have all the rights, power and authority necessary to grant the above license.
Living Roots Winery uses directly to consumer shipping permits and ships in accordance with direct shipping laws for sales NY. ALL ALCOHOLIC BEVERAGES PURCHASED FROM LIVING ROOTS WINE & CO. WINE CLUB ARE SOLD IN THE STATE OF NEW YORK AND TITLE PASSES TO THE BUYER IN NEW YORK. Living Roots Wine Club makes no representation to the legal rights of anyone to ship or import alcoholic beverages into any state outside of New York. The buyer is solely responsible for the shipment of alcoholic beverage products. By placing an order, buyer authorizes Living Roots Wine & Co. to act on buyer’s behalf to engage a common carrier to deliver buyer’s order. All credit card payments will be facilitated by Living Roots Wine & Co. Due to state laws, wine can be purchased only by adults 21 years and older. Drinking wine may increase the risk of cancer, and, during pregnancy, can cause birth defects.
